This Privacy Policy explains how SpinFever Casino (“SpinFever”, “we”, “us”, “our”) collects, uses, discloses and protects personal data of visitors and registered players who access or use our website and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein, subject to applicable data protection laws.
This Privacy Policy is intended for individuals located in English‑speaking countries where our Services are lawfully available. If local law in your jurisdiction imposes stricter requirements, we will comply with those requirements to the extent applicable.
2. Data Controller and Contact Details
The data controller responsible for your personal data in connection with the Services is SpinFever Casino or the relevant group company operating the brand in your jurisdiction. If any local representative or specific entity details are required under applicable law, they will be provided in the terms and conditions or on the legal section of the website.
If you have questions regarding this Privacy Policy or our data processing practices, or wish to exercise your privacy rights, you may contact our data protection contact point using the contact details provided on the website’s “Contact” or “Support” page, clearly indicating “Privacy Request” in your communication.
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data about you, depending on how you interact with the Services and the legal requirements of your jurisdiction.
- Identification data: full name, date of birth, nationality, username, account ID, and, where required, government‑issued identification details.
- Contact data: email address, telephone number, residential address, and preferred language of communication.
- Account and usage data: login credentials, account settings, game history, betting and transaction records, bonuses used, communication preferences, and interactions with customer support.
- Financial and payment data: partial payment card details (as allowed), payment method type, deposit and withdrawal history, currency, and billing information processed through secure payment providers.
- Technical data: IP address, device identifiers, browser type and version, operating system, access times, referring URLs, and general location data derived from your IP address.
- Compliance and verification data: documents and information submitted for identity verification, age verification, source of funds checks, sanctions and politically exposed person screening, and records required for anti‑money laundering and responsible gambling obligations.
- Communication data: content of messages, emails, live chat transcripts, and records of your communications with us for support, complaints, or feedback.
4. Legal Bases and Purposes of Processing
We process your personal data only where we have a valid legal basis under applicable data protection laws. The main legal bases and purposes are set out below.
- Performance of a contract: to create and manage your player account, provide access to games, process deposits and withdrawals, manage bonuses and loyalty programs, and deliver customer support.
- Compliance with legal obligations: to perform age and identity verification, prevent fraud and money laundering, comply with licensing conditions, maintain mandatory records, and respond to lawful requests from authorities.
- Legitimate interests: to secure our systems, prevent abuse of the Services, improve website functionality, analyze aggregated usage data, and enforce our terms and conditions, provided that such interests are not overridden by your rights and freedoms.
- Consent: where required by law, for the use of certain cookies and similar technologies, for sending direct marketing communications by electronic means, and for processing specific categories of data that require your explicit consent. You may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies on the website to ensure its proper functioning, enhance user experience, conduct analytics, and, where permitted, deliver relevant content and communications. Cookies are small text files stored on your device by your browser.
We may use strictly necessary cookies that are essential for the operation of the website, functional cookies to remember your preferences, analytical cookies to understand how users interact with the Services, and, where allowed, advertising or targeting cookies. You can manage or disable cookies through your browser settings or through any cookie management tool provided on the website, but some features of the Services may not function correctly if certain cookies are disabled.
6. Data Sharing and International Transfers
We may share your personal data with third parties where necessary for the operation of the Services, compliance with legal obligations, or other lawful purposes described in this Privacy Policy. In all cases, such sharing is limited to what is necessary, and appropriate contractual and security safeguards are applied.
- Group companies: other entities within the SpinFever group involved in operating the brand, providing support services, or fulfilling regulatory requirements.
- Service providers: third‑party vendors that provide hosting, payment processing, identity verification, fraud prevention, analytics, customer support tools, and other technical or operational services.
- Regulators and authorities: licensing authorities, financial intelligence units, law enforcement, courts, or other public bodies where required by law or in order to protect our legal rights or the rights of third parties.
- Business transfers: in connection with any merger, acquisition, restructuring, or sale of assets, where your data may be transferred as part of the transaction, subject to appropriate safeguards.
Where personal data is transferred to recipients located outside your country or outside regions with equivalent data protection standards, we implement appropriate safeguards, such as standard contractual clauses or other legally recognized transfer mechanisms, to ensure an adequate level of protection.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the requirements of applicable law.
In general, account and transactional data are retained for a minimum period required by gambling, anti‑money laundering, and financial regulations in the relevant jurisdiction. When personal data is no longer required for the purposes for which it was collected and no longer needs to be retained to comply with legal obligations, it will be securely deleted, anonymized, or aggregated.
8. Security Measures
We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption in transit and at rest where appropriate, access controls, secure network architectures, regular security assessments, and staff training on data protection obligations.
Although we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that access to your devices is appropriately protected.
9. Your Privacy Rights
Subject to applicable law and certain limitations, you may have the following rights in relation to your personal data.
- Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of such data.
- Right to rectification: to request correction of inaccurate or incomplete personal data.
- Right to erasure: to request deletion of your personal data where there is no longer a lawful basis for processing, subject to regulatory record‑keeping obligations.
- Right to restriction: to request that we limit the processing of your personal data under certain circumstances.
- Right to data portability: to receive certain personal data in a structured, commonly used, and machine‑readable format and to transmit it to another controller where technically feasible.
- Right to object: to object to processing based on legitimate interests and to object at any time to the use of your personal data for direct marketing.
- Right to withdraw consent: where processing is based on your consent, to withdraw such consent at any time.
To exercise any of these rights, please contact us using the contact details provided on the website and clearly identify the nature of your request. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a competent data protection authority in your jurisdiction.
10. Children and Age Restrictions
The Services are intended solely for individuals who are of legal age to participate in online gambling under the laws of their jurisdiction. We do not knowingly collect personal data from individuals who do not meet the minimum legal age requirement. If we become aware that personal data has been collected from a minor, we will take reasonable steps to delete such data and, where applicable, close the related account.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or our internal processes. The updated version will be published on the website with an updated “last revised” date, and, where required by law, we will notify you of material changes through the website or by direct communication. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes, subject to applicable legal requirements.
12. Contact and Additional Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us using the contact channels indicated on the website. When contacting us, do not include sensitive information that is not strictly necessary for handling your request.
This Privacy Policy does not form part of any contract for gambling services but is intended to provide transparent information regarding our data protection practices. In the event of any inconsistency between this Privacy Policy and mandatory provisions of applicable law, the latter shall prevail.